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Product design lead
Customer experience (CX) is how customer perceive your brand. For example, in the same manner as you as an individual have some opinion and feelings towards specific person in your life; a customer views your brand.
CX consultants identify bad and good experiences, report them and design CX improvements.
We chose the agencies according to many factors. Some of them include:
Our CX consulting company is also offering a wide range of CX services, so please contact us.
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Top clients - Donorbox, MindMeet
Employees - 2 - 9
Fees - $50 - $99 / hr
About
SuperSuper is a research, consulting and design agency. Agency worked for international companies from London, San Francisco, New York, London, Denver, and other cities.
Supersuper agency is based in Zagreb, Croatia and London, UK.
Solutions:
- Reduce Churn
- Identify Pain Points
- Reduce Customer Support Calls
- Implement Surveys
- Implement Metrics
- Improve Cross and Up sales
- Improve your product design
Services:
- Customer journey mapping
- Survey implementation
- Customer research
- Omni-channel CX
- UX UI design
- CX measurement system implementation
Industries
eCommerce customer experience
Retail customer experience
Telecom customer experience
Follow SuperSuper on LinkedIn
Follow SuperSuper CX research agency here to see valuable customer experience reports directly in your LinkedIn feed
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Top clients - PayPal, Best Western, Waterstones, Whitbread, Symantec, Burberry, Convergys, Salesforce
Employees - 10 - 50
Location - London, UK
About
Smith+Co was founded in 2002. They believe in customer advocacy and loyalty created by defining a customer experience that aligns with a brand's purpose and what it stands for.
Services:
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Top clients - Google, NBC News, Burger King, American Express, Comcast, Maybelline, Hearst
Employees - 50 - 100
Location - Huddersfield, UK
About
Fifth Quadrant CX is a customer experience company with over 20 years of experience. They provide full service, from consulting to designing customer service strategy plans.
Services:
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Top clients - Google, NBC News, Burger King, American Express, Comcast, Maybelline, Hearst
Employees - 10 - 50
Location - North Sydney, Australia
About
Fifth Quadrant CX is a customer experience company with over 20 years of experience. They provide full service, from consulting to designing customer service strategy plans.
Services:
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Top clients - Target, Coca-Cola, Disney, P&G, Sam's Club, Blue Cross, Cone Health, Erwin Penland, 3M, Johnson&Johnson
Employees - 2 - 10
Location - Colorado, US
About
Stone Mantel is an enthusiastic digital experience company that focuses on long-term collaboration with clients. Stone Mantel provides customer-oriented solutions, where they acquire deep insights and create realistic scenarios for design solutions.
Services:
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Top clients - Google, NBC News, Burger King, American Express, Comcast, Maybelline, Hearst
Employees - Freelance
Location - Gloucestershire, UK
About
OpinionLab is one of the leaders in their profession. OpinionLab's deep market understanding allows them to provide their clients with reliable solutions for cross-channel customer experience.
Services:
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Top clients - L'Oreal, Hamilton, PUIG, Lacoste, Longchamp, Volkswagen
Employees - 250 - 500
Location - Dubai, UAE
About
Albatross specializes in the development of personalized relationships for high-end luxury brands with their customers. Albatross, with over ten years of experience, works with global luxury brands throughout four continents.
Services:
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Top clients - Dollar Shave Club, IQOS, Jumbo, Celine, Media Monks
Employees - 2 - 10
Location - Amsterdam, Netherlands
About
TCXA is digital growth and customer experience agency that puts people in the center of their solutions.
Services:
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Employees - 5000+
Location - Boston, US
About
Bain & Company is a consultancy which offers their customer experience services from agribusiness, transportation, chemical, infrastructure, all the way to the retail and financial industries. They have offices in 37 countries and counting. With their vast experience, they can turn any business into a more successful one.
Services:
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Top clients - Google, Target, Dollar Shave Club, TOMS, Burger King, Mike's Hard Lemonade, Pfizer, Uber
Employees - 500+
Location - Los Angeles, US
About
Kelton Global is a strategy consulting company that has offices on four continents. Their focus is on providing solutions for customer experience and conducting qualitative and quantitative research for clients. Kelton Global is also a part of the LRW Group company.
Services:
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Top clients - Telus, Ohio Mutual Insurance Group, Reliant, Fremont Bank, US Cellular, Nissan, Volvo, TransAmerica, Dräger
Employees - 1000+
Location - Lehi, US
About
MaritzCX has offices across the US and several offices in Germany, UK, China, Australia, and Singapore. MaritzCX is a recognized customer experience company and as a leader for employee experience management. MaritzCX covers many industries with their services.
Services:
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Employees - 1000+
Location - New York, US
About
Schlesinger Group is a multinational company with offices in the US and Europe. They cover a vast area of customer research with over 30 years of experience. They are experts in providing both digital and in-person research for all of your needs.
Services:
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Employees - 50-250
Location - Minnetonka, US
About
BestMark is a CX company with over 34 years of market research expertise. They provide their clients with top-notch research programs and staff protocols that ensure excellent results without making your customers feel uneasy.
Services:
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Top clients - Google, FedEx, Amazon, Facebook, Walmart, American Express
Location - San Francisco, US
About
AnswerLab is a customer experience consultancy that focuses on a human-centered approach to finding solutions through research when people use various technologies and digital platforms for interaction with products.
Services:
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Employees - 50-250
Location - Andover, US
About
ath Power Consultancy is a CX consultant company since 1997 which provides solutions and does research for their clients tailored to their needs. Their innovations and creative solutions made them stick out on the market, and they keep on striving.
Services:
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Employees - 10-50
Location - San Antonio, US
About
Gold Research Inc. is rewarded and recognized company in the niche and nominated several times for the company of the year. Their outstanding quality of work comes from their team of over 50 years of combined experience.
Services:
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Employees - 100-250
Location - London, UK
About
Perspective Research Services is the preferred data supplier for leading market research companies and brands. They have come to rely on their high-quality service, efficiency and effective project management of the toughest assignments.
Services:
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Employees - 10-50
Location - Toronto, Canada
About
Phase5 is a customer experience agency focused on smart solutions oriented towards results. With their team, every project is client-oriented and capable of providing a future for your company.
Services:
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Employees - 250-500
Location - Minneapolis, US
About
Service 800 can solve your customer problems in days. They can design and launch feedback programs quickly, from phone surveys to digital surveys. Service 800 will also provide you with real-time alerts so you can jump in and see crucial data before the final report.
Services:
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Employees - 2500+
Location - Cambridge, US
About
Forrester is one of the most reputable companies on the market in the customer experience niche. They serve clients from banking, retail, insurance, tech, wealth management, and government. Forrester is a great strategic partner to have by your side as you grow.
Services:
Choosing a strategic partner is never easy. We compiled a list of key points that you, as a client, should consider:
Every CX consultant price is different from the other. Various clients have various requirements that want a unique design every time. Companies charge accordingly; either they have a fixed rate or hourly charge. The hourly rate is usually between $40 - $200 depending on the agency.
The usual cost range of customer experience service for a medium-sized company project is around 10,000-50,000 USD.
1. Project and user intro research
2. Solutions:
- Reduce Churn
- Identify Pain Points
- Reduce Customer Support Calls
- Implement Surveys
- Implement Metrics
- Improve Cross and Up sales
- improving your product design
3. Services:
- customer journey mapping
- survey implementation
- customer research
- omni-channel CX
- UX UI design
- CX measurement system implementation
Our CX consultant company offer a wide range of CX service, so please contact us.
Follow SuperSuper digital product design agency here to see valuable customer experience reports directly in your LinkedIn feed.
Writing a great request for proposal (RFP) for user experience design is an important task because it sets the course of the entire project. Every client is different but there are some general rules that can apply to any client.
See PostCustomer experience is a term that defines all customer's interactions with a brand. Those interactions can range from the first ex. when the customer saw the brand Facebook ad, all the way to unboxing and customer support experience.
See Post
