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Product design lead
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SuperSuper is a CX research, consulting and design agency. Agency writes about how to improve customer experience.
Post examples:
How can eCommerce stores enhance customer experience during Covid19 crisis
How retail companies can increase customer loyalty during Covid19 crisis
Why persona is important for any eCommerce
Forrester is an American market research company that provides advice on existing and potential impact of technology to its clients and the public.
Post examples:
Introducing The Forrester Tech Sustainability Framework
How To Successfully Pivot To Virtual Events
Vast, Fast, And Relentless: The Future Of How People Buy
customerthink.com/category/blog/
CustomerThink is the world's largest online community dedicated to customer-centric business strategy.
Post examples:
How To Use RFM To Prioritize Your Top Customers
Three companies with a great partner in life strategy
How Brands Can Leverage Community to Bolster the Customer Experience
Why Invest In Employee Experience? Six (Proven) Reasons
5 Ways to Thank Your Customers
https://www.pointillist.com/blog/
Pointillist is a customer journey analytics platform that makes it easy for marketers and CX professionals to quickly uncover and optimize the journeys that matter to their customers, so they can dramatically improve customer experience and marketing results.
Post examples:
How to Calculate NPS More Effectively Using Journey Analytics
How To Reduce Churn Using Customer Journey Analytics
What is Customer Journey Analytics?
How to Pick the Best Customer Journey Analytics Platform for Your Needs
10 Powerful Behavioral Segmentation Methods to Understand Your Customers
https://www.peoplemetrics.com/blog
PeopleMetrics is a small team dedicated to helping our clients measure and improve the experiences of their customers and employees.
Post examples:
B2B VoC and B2C VoC Are Completely Different
5 Strategies for CX Excellence
The 3 Most Valuable Types of VoC Alerts
Do You Need a Survey Tool or a VoC Partner?
Has Your CX Lost The Human Touch?
https://customergauge.com/blog
CustomerGauge is the leading SaaS provider of Monetized Net Promoter® and customer retention software.
Post examples:
Net Promoter® Rookie Mistakes to Avoid
How to Grow and Retain Existing Accounts
The Ultimate Guide to Account Experience™
The Definitive Guide to B2B Customer Experience
https://www.xminstitute.com/blog/
Qualtrics XM Institute is a thriving global community of Experience Management (XM) Professionals that equips leaders with the skills, knowledge, and community they need to succeed.
Post examples:
A Look Behind the Scenes at XM Institute Research
What’s the Right Mix of O-Data and X-Data?
B2B CX Management Efforts Have Room to Improve
Are Your Experience Management Efforts Outdated? Modernize Them!
Five Tips for Using Our XM Maturity Assessments
https://www.kristinaevey.com/blog/
Kristina Evey is a Customer Experience professional building partnerships, leveraging insights and customer engagement to guide organizations in making data-based, customer-driven decisions to positively impact both the Customer and the Brand.
Post examples:
U.S. Bank Fires Employee for Helping Customer on Christmas Eve
Your Customer’s Priorities Drive the Customer Experience
Customer Experience Questions to Challenge Yourself Every Day
Why Employees Quit Managers, Not Jobs
Get the Right People on Your Customer Experience Team
Shep Hyken is a motivational customer service keynote speaker, expert and author.
Post examples:
When Surprise and Delight Becomes Surprise Without Delight
Does It Matter How You Refer to Your Customers?
Be Nice—It Doesn’t Cost You Anything
How to Avoid Roadblocks to Great Customer Service
https://blogs.oracle.com/cx/news-and-events
Oracle Blogs is a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective.
Post examples:
Top Three Tips for a Great Customer Experience - and Other News
It's the Journey That Matters: Improving Customer Experience and Loyalty - and Other News
The Value of Putting Heart Into Your Customer and Employee Listening - and Other News
When Being at the Right Place at the Right Time Is Critical for Field Service
Reimagining the Seller Experience to Meet Buyer Expectations
https://www.cxnetwork.com/news
CX Network is an online news source for senior customer experience leaders across the globe who leverage support services, technology, data analytics and best practices to improve customer experience.
Post examples:
Research from CX Network reveals data and analytics as the top CX trend
Customer journey mapping re-emerges as the top CX investment priority
Three things you need to know when designing the digital customer experience
The world’s most customer-centric brands
Only 1 in 10 shoppers say online products meet expectations
https://experienceinvestigators.com/resources/
Experience Investigators is an agency dedicated to helping mid-market and larger companies create a competitive edge by delivering a memorable customer experience.
Post examples:
How To Dispel CX Misconceptions & Miscommunication in Your Organization
To Master Customer Experience Strategy, Master CX Mindset
Customers Want Personalized Experiences AND Privacy. Can They Have Both?
How to Reduce Customer Effort Before it Can Build Up
Service Blueprinting and the Next Normal
https://www.adrianswinscoe.com/latest-articles/
Adrian Swinscoe is a customer service and experience advisor, speaker, workshop and masterclass leader.
Post examples:
Why we are building the Women In CX community – Interview with Clare Muscutt
Customer Experience And Politics: Do They Mix?
The value of putting heart into your customer and employee listening
https://heartofthecustomer.com/customer-experience-blog/
Heart of the Customer is a consultancy that captures the thoughts and emotions of client's customers, so they can optimize each and every customer touch point to build loyalty, elevate their brand, and attract new customers.
Post examples:
Enable CX Action by Removing Barriers
Not Making CX Progress? Start Saying No
Experiences Designed for Everybody Satisfy Nobody
Ian Golding is a Certified Customer Experience Professional and Customer Experience Specialist.
Post examples:
Customer Journey Mapping – are ‘static’ maps a waste of time and money?
Putting the ‘Q’ in CX – People are the measure of everything
The lost suitcase – the sad reality of customer experience evolution
The future of VOC measurement – don’t let organisations do it themselves!
Is your organisation interconnected? The employee – customer chain
Bodine & Co. works with strategic business leaders to strengthen customer loyalty, fast track revenue growth, and simplify operational complexity.
Post examples:
Embracing Change: The Service Design Global Conference Goes Virtual
The Pandemic Trigger: It’s Time To Update Your Journey Maps
3 Questions To Guide Your “New Normal” Customer Experience Strategy
How To Help During The Pandemic: Figure Out Your Zone of Genius
Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved
Chadwick Martin Bailey (CMB) is a full-service custom market research and strategy firm, helping the world’s leading brands engage, innovate, and grow.
Post examples:
The Power of Disruption: Uber's COVID-19 Story
Expanding Possibilities in Path to Purchase Research
Fast-Moving, Slow-Thinking: How Friction, Challenges, and Barriers Derail Customer Journeys
Osmosis: What Happens BEFORE "The Path to Purchase?"
Return Customer is an online source of examples from everyday life and the news of how to attract and retain valuable customers.
Post examples:
How to Turn Your Hobby into a Profitable Business
Improving Customer and Employee Retention: Tips and Strategies
8 Ways To Gain Credibility Via Email Marketing
How to Optimize Your Website (Explained Using a Real Example)
Lockdown Learning: What the Recent Pandemic Has to Teach Businesses About Adaptability
A customer experience strategy consulting firm specializing in laying the groundwork required to establish a CX strategy that drives the client's culture transformation efforts.
Post examples:
Culture Fit: Whose Responsibility Is It?
Activate Change With Core Value
Influencer Marketing’s Huge Impact On Customer Experience
Defining And Communicating Your Intended Customer Experience
Follow SuperSuper digital product design agency here to see valuable customer experience reports directly in your LinkedIn feed.
Writing a great request for proposal (RFP) for user experience design is an important task because it sets the course of the entire project. Every client is different but there are some general rules that can apply to any client.
See PostCustomer experience is a term that defines all customer's interactions with a brand. Those interactions can range from the first ex. when the customer saw the brand Facebook ad, all the way to unboxing and customer support experience.
See Post
